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What cyl888 Does With Your Personal Information

When you open an account with us, we collect only what we need to run your account, process your payments, and keep things secure.

Account data kept minimalPayment data encrypted at restYour access rights respectedNo data sold to third partiesContact us to update or remove
cyl888 What cyl888 Does With Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to see what data we hold, correct something on your account, or ask us to remove your information, reach out through any of the channels below. We aim to acknowledge your request promptly and resolve it within a reasonable period. Data requests tied to active payment transactions — such as a pending Boost or GrabPay withdrawal — may take a little longer to process while the transaction settles.

Live Chat Start a live chat session directly from your account dashboard. Our support team can raise a data request on your behalf and confirm receipt in writing.
Email Support Send your data access or deletion request by email. Include your registered account email so we can verify your identity before making any changes.
Account Settings Some details — like your contact number or preferred payment method — can be updated directly inside your account profile without contacting support.
HOW WE PROTECT IT

Data Handling, Cookies, Security and Retention

We do not sell, rent, or trade your personal data to outside parties for marketing. Data shared with payment processors like Touch 'n Go eWallet, Boost, and GrabPay is limited strictly to what those processors need to complete your transaction. Our platform uses SSL encryption on all data in transit, and sensitive account data is encrypted at rest. We review our data practices when regulations change, and this policy page reflects the current version.

Cookies and Session Tracking

We use session cookies to keep you logged in and functional cookies to remember your language choice. No third-party advertising cookies are placed without your explicit consent.

Account Security Practices

Each login triggers an OTP check sent to your registered number. If an unfamiliar device attempts access, we flag the session and ask you to re-verify before proceeding.

Data Retention Window

Active account data is retained while your account is open. After closure, we anonymise or delete data not required by law, typically within the period set by applicable local regulation.

Third-Party Sharing Limits

Data passes only to payment rails (Touch 'n Go eWallet, Boost, GrabPay) and to fraud-prevention services. We do not share data with game studios or advertisers without your prior agreement.

Your Questions About This Privacy Policy

Below are the questions we get asked most about how your data is handled on cyl888. If something isn't covered here, contact us via live chat or email and we'll give you a straight answer.

We collect your name, email address, contact number, and the payment method you link to your account. We do not collect more than what is needed to run your account and process transactions.

No. When you pay via Touch 'n Go eWallet, Boost, or GrabPay, the transaction is processed through the respective payment gateway. We only record the transaction reference and amount, not your wallet login or PIN.

Send a data access request via email or live chat, including your registered email address. We will verify your identity and share a summary of the personal data held against your account.

Yes. You can request deletion through live chat or email. We will remove data not required by law. Data tied to unsettled transactions may be retained until those are fully resolved.

Yes, the same policy applies to all account holders. All services are available where local law permits, and your data rights under applicable Malaysian law apply in full.

We update this policy when our practices change or when regulations require it. The current version is always shown on this page. Continued use of your account after an update means you have read the revised policy.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.